Warranty Policy

Policy

ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS provide a 30-Day Return Window (see our Return Policy for the return of non-defective products) and the following limited warranty. This limited warranty extends to the original purchaser and any subsequent purchaser.

Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained.

ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS warrants it’s products against defects in materials or workmanship for the life of the product from the original ship date. During this period, ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS will repair or replace defective products with new or reconditioned products at ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS’ option, without charge to you.

Shipping fees incurred from returns for under-warranty service will be paid by ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS. All returns must be affected via the Return Procedures for.

All original parts (parts installed by ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS at the original build) replaced by ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS, become the property of ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS. Any after-market additions or modifications will not be warranted. The product owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  1. This warranty extends only to products manufactured by ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS.
  2. This warranty covers only normal use of the products. ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS representative; (iv) damages incurred through irresponsible use.
  3. You must retain your bill of sale or other proof of purchase to receive warranty service.
  4. This warranty does not cover any third party additions to the product.
  5. ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS makes no warranty either expressed or implied regarding third-party (non-ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS manufactured) products.

Return of Non-Defective Products

A non-defective product may be returned to ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS within thirty (30) days of the invoice. See Return Policy

Return of Defective Products

Please contact our Customer Support Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA.

Return Procedure

After receiving a RMA number, place the item securely in its original packaging, include your proof of purchase, the RMA provided, write the RMA number on the outside of the package, and mail your return the following address:

Ramshorn Llamas
Attn: Returns
RMA #
208 E Street
PO Box 342
Dubois, WY 82513

Customer Service:

WARRANTY EXCLUSIONS

  • ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS does not offer technical support for any items installed after purchase or other products not manufactured by ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS. Support for those products should be pursued through channels offered by that products individual customer support. ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS accepts no liability for problems caused by after-market parts, modifications, or additions.
  • ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS is not responsible for loss of property or time, even with product failure.
  • ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse.
  • ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS has the option of voiding the warranty if any one other than an ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS technician attempts to service the product.
  • ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.).
  • ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS. Under no circumstances will ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.
  • ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. ABSAROKA ENTERPRISES DBA CLOUD PEAK GEAR AND RAMSHORN LLAMAS makes every effort to make sure all information on our website is correct.

Policy in effect since January 1, 2018

 

Return Merchandise Authorization

[wpforms id=”2350″ title=”false” description=”true”]

%d bloggers like this: