Product Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected], use our Return Merchandise Authorization form, or call 307-922-8603 to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, include your proof of purchase, the RMA provided, and mail your return the following address:

Ramshorn Llamas
Attn: Returns
RMA #
208 E Street
PO Box 342
Dubois, WY 82513

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed by us in the case of a warranty return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Sale, Closeout, and/or other items marked Final Sale cannot be returned.

WARRANTY RETURNS

For defective or damaged products see our warranty policy and please contact customer support for a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy or warranty issues, please contact us at:

Return Merchandise Authorization

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Last updated – January 1, 2018

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